FAQs

All tickets must be purchased, and Member ticket reservations, must be made online in advance. Do not come to the zoo if you do not have a timed ticket for entry. If you have difficulty completing your online reservation, please email us at onlinetickets@wcs.org. Due to high message volume, you may experience longer than usual wait times, and we greatly appreciate your patience and understanding.

We are sorry for the difficulty. Please first check to confirm that the purchase was completed on your credit card. If the charge is in “Pending” status, that might mean that the transaction was not completed and there is no order made.

If the charge was fully processed, and you do not receive the order email, then check your junk/spam folder. If you do not find it, you can contact us to resend your tickets. Please reach out to the Reservation Center to ask for the tickets to be resent: Phone: 800-433-4149 or email (if visit is more than 7 days away): onlinetickets@wcs.org. Be sure to include the name, email and phone number associated with your purchase.

We strongly recommend getting the tickets resent prior to your visit to ensure that your order was processed. If you do arrive on site without the ticket PDF it is a risk that you may not have an order reservation, and if we are sold out you will not be permitted entry. An order can be looked up by order number, or purchaser name, or email, or phone number.

Use our online web form for assistance from the reservation center. If you have an unused "open" ticket – such as a zoo online ticket that is still valid or had expired during our closure - you will need to apply that to a timed ticket before arriving to the zoo. You must have your ticket order number, and the name, email and phone number associated with that order. We are experiencing a high volume of correspondence – PLEASE plan at least 2 weeks in advance of your requested visit date to allow for ticket requests to be processed.

All ticket sales are final. There are no refunds, cancellations or rescheduling. To help us manage visit demand and prepare for your visit, we must adhere to the ticketing policies which were stated prior to purchase. This includes the terms and conditions acknowledgment that all sales are final and there are no revisions for credit, refund, rescheduling, exchange or cancellation. If you purchased non-Member tickets and cannot make your scheduled time, we recommend sharing your tickets with a friend or family member to use.

All tickets are final sale. We cannot provide refunds, cancellations or rain checks due to weather conditions or animal visibility. We understand weather may affect that day’s experience; however, all exhibits and experiences are always subject to unforeseen conditions and not guaranteed. Please plan ahead for the weather, and enjoy your day.

To help us manage visit demand and prepare for your visit, all guests, including WCS Members, must have a date-specific ticket for entry. Reservations for free daytime member tickets must be made online in advance. Use the Member portal for your reservation.

ADVANCE RESERVATIONS REQUIRED for all schools or camps, and for all groups of 10 or more people. No walk-up tickets. Contact the Group Sales Department at (800) 433-4149 or wcsgroupsales@wcs.org.

Yes! Active US Military and Veterans are eligible to receive a complementary Bronx Zoo Admission ticket or Limited Admission ticket for themselves and 50% off tickets for up to 3 guests. Advance ticket reservation required. Please use promotional code MILITARYCITY for active personnel and VETERANCITY for Veterans during checkout. Military member must be present with valid ID on entry. Group must stay together on arrival.

In the absence of a military member, spouses or other family members are only eligible to redeem the 50% discount when an ‘Active Dependent Card’ is presented on entry. Please use promotional code MILITARYCITYDEP for active personnel and VETERANCITYDEP for Veterans during checkout.

Discount code must be entered at the time of checkout. Cannot be combined with any other discount or promotion. Not applicable towards prior purchases.

Yes! Cool Culture cardholders are eligible for up to five complementary General Admission tickets. Advance ticket reservation required. Please use promo code COOLC during checkout. Must present valid Cool Culture card and an ID that matches the last name on that Cool Culture card on entry along with ticket(s).

Discount code must be entered at the time of checkout. Cannot be combined with any other discount or promotion. Not applicable towards prior purchases.

Yes! Museum Council Passholders are eligible for two complimentary admission tickets. Advance ticket reservation required. Please use promo code MUSEUM during checkout. Must present valid Museum Council pass card on entry along with ticket(s).

Discount code must be entered at the time of checkout. Cannot be combined with any other discount or promotion. Not applicable towards prior purchases.

The zoo is located near numerous subway and bus stops. You can take the Q, B, or the local Franklin Ave. Shuttle (S) to Prospect Park Station, or the B41 local bus to the entrance on Flatbush Ave. Visit our directions page for further information and driving instructions.

Parking is not available at the zoo itself; however, free parking is available on Flatbush Avenue.

WCS does not honor reciprocal memberships from other zoos. However, by becoming a WCS member, you can enjoy free admission to all four of our New York Zoos and the Aquarium. Find out more about the benefits of membership!

The zoo is open 365 days a year, and the animals are on exhibit all year round.

Park hours are the same! We open every day at 10am. April – October, the zoo grounds closed at 5pm Monday through Friday, and 5:30pm on weekends and holidays.

You will be prompted to select an entry time window during the ticketing process. This designates when you are able to arrive at the park. Once you’re here, you are welcome to stay as long as you would like. Based on the available exhibits and amenities, we expect the average visit to be 1-1.5 hours.

While we expect all exhibits and attractions to be open on our regular schedule, there are always unforeseen circumstances including, but not limited to, weather, capacity and animal-related issues. For a complete list of exhibits, check the map posted on the Know Before You Go page. We will not have printed map handouts, so be sure to use our Interactive Map on your mobile device for up-to-date park information on your date of visit: prospectparkzoo.com.

All park restrooms will be open. Water bottle filling stations are open. Beverages are available for purchase from food and snack stands.

No. PLEASE leave scooters and skateboards at home! This is a significant safety problem and we need all guests to comply with our rules that prohibit scooters/skateboards/rollerblades from the park.

We have new dining options available. Stop by the Sea Lion Store and Café, which has freshly prepared sandwiches, salads, and lots of healthy snacks. Also available: ice cream, Dippin' Dots, candy, and coffee.

A limited number of free wheelchairs are available on a first come, first served basis.

No.

We are committed to providing inclusive experiences for all audiences. Our Accessibility webpage has information to help guests with disabilities enjoy their visit, including support and accommodations relating to mobility, visual and auditory assistance, sensory sensitivities, service dogs, and Personal Care Assistants.

The Accessibility webpage provides information and identifies the accommodations we are broadly able to provide. For additional questions, or assistance with visit planning, please contact Guest Relations at guestrelations@wcs.org or 718-220-5103. Due to high volume of correspondence, we recommend reaching out at least 7 days prior to a planned visit.

Yes, for Service Dogs; No, for therapy dogs.

We only allow working Service Animals, in accordance with the American with Disabilities Act (ADA). Under the ADA, "a service animal is a dog that has been individually trained to work or perform tasks for assisting a person with a disability." Service dogs are working animals, not pets. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Pets, comfort animals, emotional support or therapy animals are not permitted at the Zoo.

Upon arrival at the park, please check in with Admissions so a supervisor can review some logistical items with you and issue a Service Dog Admission pass*. Thank you for your cooperation to ensure a safe and successful visit for yourself, your service dog, the animals cared for at the zoo, and other park guests.

Full service dog policy

*As stipulated by the ADA, Zoo staff may request that a service dog experiencing difficulty or demonstrating problematic behaviors, such as barking or lunging, be removed from the Zoo immediately. We ask that you promptly comply with any such request for the safety and welfare of all.

All commercial and news media visits must be approved and pre-arranged by WCS. For more information contact Mary Dixon at 347-840-1242.

Every year, the Prospect Park Zoo receives many inquiries from people who would like to donate wild animals or exotic pets; however, the zoo is not able to accept them. If you have an animal in need of a new home, please contact local and regional rescue organizations that specialize in caring for unwanted pets, such as the ASPCA. Plans for a pet should always include care for its entire lifespan. Remember that exotic animals almost never make good pets.