Accessibility
This webpage provides information and identifies the accommodations we are broadly able to provide to support guests with disabilities during their visit. Please consult the current park map, available on your mobile device or posters at park entry, for daily information and schedules.
For additional questions, or assistance with visit planning, please contact Guest Relations at guestrelations@wcs.org or 718-220-5103. Due to high volume of correspondence, we recommend reaching out at least 7 days prior to a planned visit.
ACCOMMODATIONS UPDATE 3/7/22
The Zoo's accessible entrance is at Children's Corner, located at the south end of the park, adjacent to the Carousel and Lefferts Historic House. The Zoo entry on Flatbush Ave. has a long flight of stairs.
All buildings are wheelchair-accessible.
Exhibit | Steep Hill | Rough Terrain | Touch Exhibit | Low Light | Stairs |
Discovery Trail | X | X | |||
Animal Lifestyles | |||||
Hall of Animals | X* | ||||
Barn | X | X | |||
Sea Lion Court | |||||
Discovery Center | X |
A limited number of free wheelchairs are available on a first come, first served basis.
*Low light is confined to the nocturnal area in Hall of Animals.
Security & First Aid
In case of emergency, or when in need of first aid, please notify Security at (718) 399-7339 Ext 609.
Service Animals
Only working Service Animals, in accordance with the American with Disabilities Act (ADA), are allowed at the park. Under the ADA, “a service animal is a dog that has been individually trained to work or perform tasks for assisting a person with a disability.” Service dogs are working animals, not pets. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Pets, comfort animals, emotional support or therapy animals are not permitted at the Zoo.
Upon arrival at the park, please check in with Admissions so a supervisor can review some logistical items with you and issue a Service Dog Admission pass*. Guest/handler for the service dog is solely responsible for the care and control of their animal. Thank you for your cooperation to ensure a safe and successful visit for yourself, your service dog, the animals cared for at the zoo, and other park guests.
*As stipulated by the ADA, Zoo staff may request that a service dog experiencing difficulty or demonstrating problematic behaviors, such as barking or lunging, be removed from the Zoo immediately. We ask that you promptly comply with any such request for the safety and welfare of all.